Questions people ask before their first lesson.
Short answers here, the full guides in the Help Center. If yours isn’t covered, contact us.
Prices and policies
How much does a lesson cost?
Each tutor sets their own price for 25, 50 or 80-minute lessons, and the price is shown on the profile before you book. There is no hourly rate and no membership fee to use Mentoryn.
How late can I cancel or move a lesson?
Up to 12 hours before it starts, from your upcoming lessons. Inside that window a paid lesson cannot be moved or cancelled, and a free trial cancelled late or missed may carry a fee — the trial itself is always free when attended.
How do weekly lessons get paid for?
A weekly plan is a fixed amount that renews every 28 days and funds the lessons on your weekly schedule. You can stop it from renewing at any time; lessons already paid for stay booked.
Is there a fee to join or to use Mentoryn?
No. Browsing, signing up and listing a tutor profile are free. Learners pay only for the lessons they book, and Mentoryn takes a share of each lesson to run the classroom, payments, scheduling and support.
For parents and learners
How the free 25-minute trial works
A tutor can look ideal on a profile and still not click with the learner. Twenty-five minutes together is usually enough to know.
How to search for a tutor
Mentoryn never assigns you a tutor. You search, compare, and choose — and you can change your mind later.
Booking your first lesson
Booking takes a minute or two. Here’s the whole flow.
Choosing a lesson length
Tutors offer different lesson lengths. Which one to pick depends on the work, not your budget alone.
How lesson prices work
Tutors set their own prices. You always see the price before booking.
Cancelling a lesson
If you can’t make a lesson and can’t move it, cancel as early as possible.
If you miss a lesson
A lesson you don’t attend and didn’t cancel may be treated as a no-show.
Setting up recurring lessons
If a tutor is working out, holding the same slot each week saves you rebooking and protects the time in their calendar.
Online lesson technical issues
Mentoryn lessons are online, so a technical problem costs lesson time. These checks fix most of them.
For parents of younger learners
Setting up your parent account
One parent account manages every learner in your family — their tutors, lessons, and payments.
Parent account vs. learner profile
Two different things, and the distinction explains how everything else works.
Adding a learner
Adding a child takes a few basic details from the form. You can add more children at any time, and update a profile later.
Managing more than one learner
Two children, different grades, different subjects, different tutors — one parent account.
Choosing a tutor with your child
The learner has to want the lesson. Involving them in the choice is the cheapest way to get that.
How payments work for parents
One payment method, one history, however many learners you have.
Staying informed between lessons
You don’t have to sit in on lessons to know how they’re going.
For tutors
How to apply as a tutor
Applying means telling us what you teach, who you teach, and how you teach it.
What happens during review
Every application is reviewed before the profile is visible to learners.
Setting your lesson prices
Set your lesson prices and keep them up to date. Learners see the applicable price before booking.
Setting your availability
Your calendar is what turns a profile view into a booking.
How earnings work
View the payment and earnings information available for your lessons from your tutor account.
Rescheduling a lesson
If you have to move a lesson, do it as early as you can.
Ready to find the right tutor?
Start with a free 25-minute trial and see whether the tutor is the right fit for you.
A card is required to reserve your time. Late-cancellation or no-show fees may apply.
Takes about two minutes. No sign-up required to browse.