Online lesson technical issues
Mentoryn lessons are online, so a technical problem costs lesson time. These checks fix most of them.
Before the lesson
- Test your microphone and camera a few minutes early
- Close other apps using the camera
- Use a wired connection or sit close to the router if you can
During the lesson
- Check the mute state — on the call and on your device.
- Refresh and rejoin; it clears most one-off faults.
- Switch off video if the connection is weak so audio stays clear.
- Where messaging is available, tell your tutor if you can’t rejoin.
If a lesson is lost to a technical failure, contact support with the date and tutor name.