Privacy Policy

Contents

1.Introduction

Mentoryn is an online tutoring platform operated by ASHURON INC. (“Mentoryn,” “we,” “us,” or “our”).

Mentoryn helps parents and learners find tutors and provides tools for tutor discovery, learner profiles, scheduling, payments, subscriptions, messaging, homework, live online lessons, calendar integration, and related Platform services that facilitate tutoring.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use the Mentoryn website, applications, and related services (collectively, the “Platform”).

This Privacy Policy applies to visitors, learners, parents and guardians, tutors and tutor applicants, and other users of Mentoryn.

For privacy questions or requests, contact us at support@mentoryn.com or through our Contact Us page.

2.Information We Collect

The information we collect depends on how you interact with Mentoryn.

Account Information

We may collect information such as:

name;
email address;
phone number, if provided;
account role;
password credentials in hashed form;
profile photo;
preferred language;
time zone;
account preferences; and
other profile information you choose to provide.

We do not store account passwords in plain text.

Parent and Guardian Information

When a parent or guardian uses Mentoryn, we may collect:

name;
email address;
phone number, if provided;
learner relationships;
account and permission information;
bookings;
purchases and subscriptions;
communications;
support requests; and
information submitted while managing a learner.

Learner Information

A parent or guardian may provide information about a learner, including:

first or preferred name;
age group selected by the parent or guardian;
date of birth, if separately provided through an available profile field;
grade or education level;
school information, if provided;
primary language;
subjects;
learning goals;
tutoring preferences;
tutor relationships;
lesson history;
attendance;
homework;
files and voice answers;
tutor feedback;
progress information; and
other information provided for tutoring purposes.

Tutor and Tutor-Applicant Information

Tutors and tutor applicants may provide information such as:

name;
email address;
phone number;
biography;
profile photo;
introduction video;
languages;
subjects and specialties;
education;
teaching and professional experience;
resume or CV;
certifications;
qualifications;
supporting application or credential documents;
identification or other identity information, where required for the tutor application or review process;
availability;
lesson durations;
lesson pricing;
application information; and
information used to review a tutor application.

Some tutor profile information is intended to be visible to prospective learners and parents.

3.Lesson, Booking, and Learning Information

When Mentoryn is used to arrange or manage tutoring, we may process information such as:

tutor and learner;
subject;
lesson date and time;
lesson duration;
booking status;
recurring lesson or subscription information;
rescheduling history;
cancellations;
no-show status;
lesson completion status;
attendance;
homework;
tutor feedback;
progress notes;
lesson-related materials; and
other information necessary to facilitate the tutoring relationship.

We use this information to operate the Platform, facilitate tutoring arrangements between users, and provide related Platform functionality.

4.Messages, Homework, Files, and Voice Submissions

Mentoryn may allow users to communicate and exchange educational content through the Platform.

This may include:

messages;
homework assignments;
homework answers;
documents;
images;
audio or voice answers;
lesson materials;
tutor feedback; and
other files or content users choose to provide.

Homework and voice submissions may be accessible to:

the learner or student;
the parent or guardian linked to the learner;
the tutor assigned to the applicable homework or learner; and
authorized Mentoryn administrators where necessary for support, safety, security, or Platform administration.

These materials are not intended to be publicly accessible.

Files may be validated and scanned for malicious content before being accepted or delivered.

Messages sent through Mentoryn may be retained as part of the tutoring, safety, support, or dispute record.

5.Live Online Lessons

Mentoryn provides live online classroom functionality through third-party communications infrastructure.

When you participate in a live lesson, information necessary to establish and operate the session may be processed, including:

Live audio and video may pass through third-party communications infrastructure while the lesson is taking place.

Mentoryn Does Not Currently Record Lessons

Mentoryn does not currently record live lessons.

We also do not currently create automated transcripts of live lessons.

Mentoryn does not currently store a replayable copy of live lesson audio or video after the lesson ends.

We may retain operational information about the lesson, such as:

participants;
lesson date and time;
duration;
attendance; and
lesson status.

If Mentoryn introduces lesson recording or transcription in the future, we will provide appropriate notice, update our privacy disclosures, and obtain any permissions or consent required before enabling the feature.

6.Payments, Subscriptions, and Stripe

Mentoryn uses Stripe to process payments, recurring subscriptions, and tutor payouts.

Payment-card information is entered through Stripe-provided payment technology and is processed by Stripe.

Mentoryn does not store full payment-card numbers or card security codes on its servers.

Tutor bank and payout information may also be provided directly to Stripe through Stripe-hosted onboarding.

Mentoryn may receive and retain limited payment-related information needed to operate the Platform, such as:

Stripe customer identifiers;
payment-method identifiers;
subscription identifiers;
payment or invoice identifiers;
connected-account identifiers;
transaction amounts;
currency;
payment status;
subscription status;
card brand;
last four digits of a payment card;
card expiration information where provided;
refunds;
disputes;
chargebacks; and
other non-sensitive transaction information.

Stripe processes information according to its own privacy practices and legal obligations.

7.Google Sign-In and Google Calendar

Mentoryn may allow users to connect certain Google services.

Google Sign-In

If you choose to use Google to sign in or connect your account, Google may provide information authorized through the applicable sign-in process.

Google Calendar

Tutors may connect Google Calendar to help manage availability and scheduling.

When a calendar is connected, Mentoryn may process information such as:

calendar identifiers;
calendar names;
event titles;
event start and end times;
availability or busy periods;
certain attendee-response information;
Google account information; and
authorization credentials necessary to maintain the connection.

Mentoryn may also create Mentoryn lesson events in a connected calendar.

Calendar-event information used to determine availability is read from Google as needed and is not intended to be permanently copied into Mentoryn’s database as imported calendar events.

Mentoryn stores information necessary to maintain the calendar connection, including protected authorization credentials and related identifiers.

Users can disconnect their Google Calendar through the available Platform controls. An explicit disconnect revokes Mentoryn’s Google access and removes the stored connection.

Google processes information according to its own privacy practices.

8.Contact Us and Customer Support

When you contact Mentoryn, we may collect:

your name;
email address;
account role;
support topic;
subject;
message;
attachments;
submission time;
support correspondence; and
a reference identifier associated with the request.

We use this information to:

respond to your request;
investigate issues;
provide customer support;
protect Platform security;
investigate abuse or safety concerns; and
maintain appropriate support records.

Support attachments may be validated, scanned for malicious content, and stored privately.

9.Email Communications

Mentoryn uses Resend to help deliver transactional emails.

Depending on the communication, information sent to Resend may include:

recipient email address;
recipient name where applicable;
email subject;
email content;
booking or lesson information;
account-related information;
payment or subscription-related information;
tutor-application information; or
support-message content.

Transactional emails may include:

If Mentoryn sends optional marketing emails in the future, applicable unsubscribe options will be provided.

10.Internal Operational Notifications

Mentoryn may use Telegram for limited internal operational notifications to authorized team members.

Depending on the type of notification, limited information may be included.

For example:

account-registration notifications may include a user’s name and email address;
notifications that a parent created a learner may include the learner’s first name and grade band; and
Contact Us notifications may include a submission reference, sender name, topic, subject, and whether an attachment was submitted.

For Contact Us notifications, Mentoryn does not send the support-message body, sender’s email address, raw attachment, or attachment storage location through Telegram.

Telegram processes information according to its own privacy practices.

11.Technical and Security Information

When you use Mentoryn, we may process technical information such as:

IP address;
browser type;
operating system;
device type;
timestamps;
authentication activity;
application requests;
error information;
security events;
approximate location where relevant to a security feature; and
other technical information needed to operate and protect the Platform.

Some information may be processed temporarily for purposes such as rate limiting, fraud prevention, security, troubleshooting, and abuse detection.

Additional security-event information may be retained when a particular security or learner-access feature requires it.

12.Cookies and Browser Storage

Mentoryn uses cookies and similar browser-storage technologies to provide Platform functionality.

Essential Technologies

Essential technologies may be used for:

Mentoryn may also store limited account context, such as name, email, role, and user preferences, in browser storage on your device where necessary for the Platform to function.

Analytics

Mentoryn does not currently run Google Analytics or other third-party behavioral web analytics in production.

Mentoryn does not currently use advertising or marketing cookies for behavioral advertising.

If we introduce optional analytics, advertising, or similar tracking technologies in the future, we will update our disclosures and provide applicable consent or opt-out controls before using them where required.

You may remove cookies and browser storage through your browser settings, although doing so may sign you out or affect Platform functionality.

13.How We Use Personal Information

We may use personal information to:

create and maintain accounts;
establish parent and learner relationships;
manage learner profiles;
review tutor applications;
create and display tutor profiles;
help users find tutors;
provide tutor availability;
schedule and manage lessons;
provide the live classroom;
enable messaging;
administer homework and learning materials;
manage attendance and progress;
process purchases and subscriptions;
facilitate tutor payouts;
provide customer support;
send transactional communications;
operate Google Calendar integrations;
detect and prevent fraud, abuse, and unauthorized access;
investigate reports of inappropriate behavior;
support child safety;
maintain and secure the Platform;
troubleshoot technical issues;
enforce our Terms and policies;
maintain records;
comply with applicable legal obligations; and
establish, exercise, or defend legal claims.

Where permitted, we may also use aggregated or de-identified information that does not reasonably identify an individual.

15.Hosting and Data Location

Mentoryn’s production application, database, and uploaded-file infrastructure are currently hosted using Amazon Web Services in the United States.

Some third-party service providers may process information in other locations according to their infrastructure and privacy practices.

If you access Mentoryn from outside the United States, your information may therefore be transferred to and processed in the United States or other countries where our providers operate.

16.Public Information

Certain information is intended to be publicly visible through Mentoryn.

For example, a tutor’s public profile may display information such as:

name;
profile photo;
introduction video;
biography;
subjects;
languages;
qualifications;
experience;
lesson pricing; and
other information the tutor provides for their public profile.

Reviews may also be displayed publicly. Where applicable, Mentoryn may identify a review using limited attribution such as the reviewer’s first name and last initial rather than displaying the learner’s identity.

Users should not include sensitive personal information in content intended to be publicly displayed.

17.Children’s Privacy and Parent or Guardian Controls

Mentoryn is designed to support families, including learners who are minors.

Parent-Managed Learner Profiles

A parent or legal guardian creates and manages learner profiles for minors.

For learner profiles, Mentoryn uses an age group selected by the parent or guardian. The available age groups are Under 13, 13–17, and 18 or older. Mentoryn uses the selected age group to determine which privacy and permission rules apply.

If a learner’s age group has not been provided, new lessons cannot be booked until the parent or guardian selects an age group.

Learners Under 13 — Guardian Permission

When a learner is identified as under 13, the Primary Guardian reviews the Mentoryn permission notice and explicitly gives permission for Mentoryn to use the learner’s information to operate the Platform and facilitate tutoring services provided by independent tutors.

Mentoryn does not require or collect government-issued identification or identity documents as part of this permission process.

Before permission is given, new lessons cannot be booked for the learner.

The permission record may include information such as:

learner identifier;
guardian identifier;
permission status;
date and time permission was given or withdrawn; and
version of the applicable permission notice.

Parent and Guardian Choices

A parent or legal guardian may contact Mentoryn to:

review information associated with their learner;
correct learner information;
ask questions about how learner information is used;
withdraw the applicable permission;
restrict future learner activity; or
request deletion of learner information where applicable.

The Primary Guardian may withdraw permission at any time.

When permission is withdrawn, no new lessons can be booked for that learner by either the parent or guardian or a tutor. Lessons that have already been booked are not automatically cancelled.

Withdrawal of permission does not necessarily require immediate deletion of every historical record. Certain information may need to be retained for payment, fraud prevention, safety, dispute resolution, legal, or other legitimate purposes.

A separate deletion request may be submitted to support@mentoryn.com.

Mentoryn does not require a child to provide more personal information than is reasonably necessary to use the applicable feature.

18.Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, safety, financial, dispute-resolution, and legal purposes.

The appropriate retention period depends on the type of information.

Factors may include:

We do not intend to retain personal information indefinitely when it is no longer reasonably necessary for the purpose for which it was collected.

Children’s personal information subject to applicable children’s privacy requirements will be retained only as long as reasonably necessary for the purpose for which it was collected, subject to lawful retention requirements.

Information that is no longer needed may be deleted, anonymized, or de-identified, depending on the nature of the information and applicable obligations.

19.Closing an Account and Deletion Requests

Closing a Mentoryn account disables access and stops account activity.

Closing an account does not necessarily erase all information immediately.

Some information may be retained after account closure for purposes such as:

You may request deletion of personal information by contacting support@mentoryn.com.

Privacy and deletion requests are currently handled by the Mentoryn team rather than through an automated data-deletion tool.

We may need to confirm that the person making a deletion request is the account holder or is otherwise authorized to make the request.

Where deletion is appropriate, information may be deleted or de-identified from active systems while certain information remains where retention is permitted or required.

Information may also remain for a limited period in backups until those backups expire or are overwritten according to applicable backup-retention procedures.

Payment providers and other independent service providers may retain transaction records according to their own legal and regulatory obligations.

20.Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights concerning your personal information.

These rights may include the ability to:

request access to personal information;
request correction of inaccurate information;
request deletion;
obtain information about how personal information is collected, used, or disclosed;
obtain a portable copy of certain information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
opt out of certain sales, sharing, or targeted advertising where applicable; and
appeal certain privacy-request decisions where applicable.

Not every right applies in every jurisdiction or circumstance.

Mentoryn may need to confirm that a request comes from you or from someone authorized to act on your behalf before completing it.

Parents and guardians may submit appropriate requests concerning learners they are authorized to manage.

Mentoryn does not currently provide an automated “download my data” tool. Privacy requests that cannot be completed through account settings are handled through Mentoryn Support.

To make a request, contact support@mentoryn.com.

21.California Privacy Rights

If the California Consumer Privacy Act, as amended (“CCPA”), applies to Mentoryn and your personal information, California residents may have rights that include:

the right to know certain information about personal-information practices;
the right to request access to certain personal information;
the right to request correction;
the right to request deletion, subject to applicable exceptions;
the right to opt out of covered sale or sharing practices;
certain rights relating to sensitive personal information; and
the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

Mentoryn does not currently sell personal information or use personal information for third-party targeted behavioral advertising.

Requests may be submitted to support@mentoryn.com.

22.International Users

Mentoryn is operated from the United States.

If you use Mentoryn from another country, your information may be transferred to and processed in the United States and other locations where our service providers operate.

Privacy laws and government-access rules may differ between jurisdictions.

If laws such as the European Union General Data Protection Regulation (“GDPR”) or United Kingdom GDPR apply to a particular Mentoryn processing activity, individuals may have additional rights under those laws.

Nothing in this Privacy Policy is intended to claim that every privacy law applies to every Mentoryn user or processing activity.

23.Security

Mentoryn uses administrative, technical, and organizational safeguards designed to protect personal information.

Current application-level safeguards include measures such as:

bcrypt password hashing;
HTTPS access to the public Platform;
authentication and authorization controls;
role-based access restrictions;
limited tutor access to learner information;
protected Google authorization credentials;
private file storage;
authenticated file delivery;
file-type and content validation;
malware scanning;
image and PDF validation where applicable;
security and abuse rate limiting; and
logging and monitoring used to maintain Platform security.

Mentoryn does not store account passwords in plain text.

Sensitive payment-card and tutor bank-account information is handled directly by Stripe rather than being stored on Mentoryn’s application servers.

No internet service, transmission method, or data-storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and should not share passwords or other authentication information.

24.Third-Party Services and Links

Mentoryn may contain links to or integrations with services operated by third parties.

Examples include:

Stripe;
Google;
live communications infrastructure providers; and
other services users may choose to access in connection with tutoring.

Third-party services may collect and process information independently according to their own privacy policies and terms.

Mentoryn does not control the independent privacy practices of third-party services.

25.Changes to This Privacy Policy

We may update this Privacy Policy as Mentoryn’s services, technology, business practices, or legal requirements change.

The Last updated date at the top of the Privacy Policy will indicate when the policy was most recently revised.

Where appropriate or required by law, we may provide additional notice of material changes through:

the Platform;
email; or
another reasonable method.

If applicable law requires consent for a particular new use of personal information, we will obtain the required consent before that use begins.

26.Contact Us

For privacy questions, concerns, or requests, contact:

Mentoryn
Operated by ASHURON INC.

Email: support@mentoryn.com

You may also contact us through the Contact Us page on Mentoryn.